1 Can I visit your showroom?
2 Can I pick up the furniture at your location to avoid
shipping fees?
3 Can I return my item?
4 What happens if my item is out of stock?
5 Which sofas do you have in stock?
6 Is there an additional charge for different colors?
7 What is the turn around time on a custom built sofa?
8 How do I select my color?
9 Why don't we ship out of the United States?
10 What method of shipment do we use?
11 Can I buy a floor model at a lower price?
12 What if I made a mistake on bidding and I didn't actually
want the item?
13 Can you please send me some color samples?
14 What happens if I cancel my order before it ships?
Can I visit your showroom?
Yes! We are located at 794 Golf Lane. Bensenville, IL 60106. Our phone number is 1-800-554-3504. Call ahead to set up an appointment!
We are open Monday - Friday 8:30 - 5:00pm CST.
Click
here to get directions.
Can I pick up the furniture at your location to avoid shipping
fees?
We do allow our customers to pickup their orders so that they may avoid shipping costs. Please be aware that we do charge Illinois state sales tax of 8.25% for all pickup orders. To avoid being automatically charged for shipping please call us at 1-800-554-3504 for further details. We are open Monday thru Friday 8:30 - 5:00pm and we are located at 794 Golf Lane. in Bensenville, IL.
Can I return my item?
Yes, we want happy customers! If you are unsatisfied
for any reason you can return your item with a 30% restocking fee plus
all shipping charge incurred (including shipping to you and return shipping
to us) within 7 days of receipt of the item. We will be happy to provide
freight bills to calculate the total cost. The items must be returned
in new condition in the original packaging and arrive at our warehouse
within 30 days.
If you were sent a wrong color or damaged item, this is very rare but
if this happens please send it back to us and we will send you a replacement
or credit towards local repair. For any item which we can replace by
sending parts or cover set, we would send the parts or cover set at
our cost to you. However, if you insist on a refund, this will fall
under our normal return policy and we would charge a 30% restocking
fee and all shipping charges.
If there is a claim, we ask that you document any damage by taking photos
of the damage and submit a written claim to our claims department within
7 days of delivery of the item.
All replacement and refunds will be processed after the returned item
arrives at our warehouse and an inspection is completed.
What happens if my item is out of stock?
Because we are also selling these items locally
and offline, it is sometimes difficult to ensure stock availability.
You may call us at any time at 800-554-3504 to check availability. If
your item is out of stock we can provide you with an estimated delivery
date.
Which sofas do you have in stock?
After selling hundreds of sofa sets online, we have found our typical
customer wants a custom color that will match their existing interior
design, therefore we do not carry a large stock of sofas. Feel free
to ask if a particular color is in stock, but be ready to place an order
to have a custom sofa built for you.
Is there an additional charge for different colors?
Any color available can be ordered with no additional charge with the
exception of Premium leather colors on our leather sofas.
What is the turn around time on a custom built sofa?
All custom ordered sofas must be paid in full
before we can start to process the order.
Our typical turn around time on a custom ordered sofa is 8 - 12 weeks
which is much faster than most furniture stores local to your home can
deliver a sofa.
How do I select my color?
You can specify color during your checkout process in PayPal notes or via email or by calling 1-800-554-3504.
Why don't we ship out of the United States?
Due to the costs of shipping outside of the 48
contiguous United States we are unable to provide our customers reasonable
shipping rates.
What method of shipment do we use?
Most of the items we carry are in stock, ready
for immediate shipping. You will receive a shipping confirmation email
with a tracking number when your order has shipped.
Smaller items such as bar stools and ottomans are sent by Fedex. You
can expect delivery in 5 to 10 days for them.
Large items such as sofas, sectionals, and theater seats are sent by
freight carrier. To view our full policy regarding freight shipping,
please view this link: Freight
Shipping Policy.
Sorry, but we do not ship to Alaska, Hawaii, or Internationally.
Can I buy a floor model at a lower price?
Yes! Depending on the condition of the item a sizable price decrease might be possible. If we have a particular item on the floor you certainly come by and inspect it fully prior to purchase. We insist on customer inspection prior to purchase because as we all know sometimes a floor model isn't quite brand new and as such we don't feel comfortable selling them online based off a photo. Our eBay products are all brand new in box and we would like to keep it that way.
What if I made a mistake on bidding and I didn't
actually want the item?
Since eBay charges us a fee for each time someone purchases an item
through "buy it now" whether or not they actually pay for
the item, we can rectify the mistake in one of two ways. The first way
is to do a mutual withdrawal through eBay which requires both parties
to fill out a very simple form to tell them there was a mistake and
to please cancel this transaction. The second way is we can file a non-paying
bidder with eBay and eBay will refund the final transaction fees. The
customer will also receive a strike against their account. Please note
that eBay suspends any account with 3 strikes against it.
Can someone please send me some color samples?
Bad monitor? We've got you covered. To receive some swatches in the
mail please send an email to sales@interiorexpress.com
with your name, day-time phone number, address, and up to five
colors. We offer them free of charge and stand ready to answer any questions
you may have. Express shipping is available for $6 extra.
What happens if I cancel my order before it ships?
Any cancellation will be subject to a
cancellation fee of 30% of the total amount and all shipping charges
incurred.
Inaccuracy Disclaimer
From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Actual products may differ in color due to lighting conditions, monitor settings, brands and variations in wood grain. InteriorExpress reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
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